• What is Service Now
• Why and who can use Service Now
• Concept of cloud computing in Service Now
• Introduction to ITIL foundation
• Navigation and users
• Helpful portals, releases 

• Creating Gauges
• Define CSS properties, UI Properties
• Change visibility of Homepage and banner

• Creating Application, module 
• Creating table
• Personalizing form and table layout
• Creating Section,
• View
• Dictionary entries
• Dictionary overrides
• Reference qualifiers
•  Related lists

• Creating an update set 
• Merge update set
• Retrieve Update set in another instance

• Workflow editor and workflow scripts 
• Workflow activities and workflow context
• Workflow stages, transitions

• Use of service catalog, back end execution
• Creating catalog item, record producer, order guide
• Create RITM and catalog task
• Attaching workflow to catalog items

• Data sources,
• XML import
• Transform maps, 
• Scheduled data import
• Import sets
• Transform scripts 
• Data load automation

• Creating groups
• Users and Departments
• Concept of delegation 
• Customizing user profile
• Roles & group membership
• Fetch detail of logged in user

• Defining a Template 
• Define notification 
• Email logs 
• Introduction to SMTP and POP mail servers
• Trigger email on event

• SLA Definitions
• SLA Properties
• Attach SLA to tasks
• Create schedule and child schedule

• Introduction to scheduled jobs
• Scheduled Job log
• Scheduled reports

• Create Read, Write and Create ACL on table and field level
• Debug ACLS
• Write ACL Scripts 
• Concept of privileged system admin

• Creating site, page
• Dynamic content block
• Define Header, theme, style sheet
• Creating UI page, UI macros

• Introduction to web services
• SOAP Messages

• Personalize users
• Debugging Business Rule
• Debugging ACL
• Background scripts

• Anyone can take this Service now admin training who has interest and knowledge of the IT Service Management, There is no requirement
• An understanding of ITIL principles can help to understand ServiceNow but is not required

Yes we give 6 months post Service now Certification training support

IT professionals keen to build a career in the Cloud Computing can join the course.

Functional consultants who are willing to switch to ServiceNow

• Freshers who wish to start their career in the Cloud Computing

• Administrators and Implementers

•  Any Programmers 

•  Database Developers/Administrators

•  Testing Professionals

•  Enterprise Resource Planning Professionals

•  Customer Relationship Management Professionals

•  Business Intelligence and Process Management Professionals

•  Middleware TL consultants professionals

•  HP Service managers professionals

•  BMC Remedy professionals

•  Computer Associates Service Desk Managers professionals

•  IBM Smart Cloud Desk Engineers professionals

•  ITSM/ITIL professionals

•  Ticketing tl Professionals

•  Business Analyst/System analyst

ServiceNow Management course is most Recommended to : 

•  Qualified System Administrator,

•  Due completion of  JavaScript course is recommended

•  Scripting in ServiceNow is highly acclaimed