Course Description

• ITIL Certification Training Course Description

  ULEARN SYSTEM’S  ITIL Certification Training program is well designed to serve you all the necessary skills and knowledge you’ll need to become an IT services expert.

  
  ITIL is a framework of efficient practices for delivering IT services. The ITIL currently comprises five books, each covering various processes and stages of the IT service lifecycle:
  

  • Service Strategy
    

  • Service Design
    

  • Service Transition
    

  • Service Operation
    

  • Continual Service Improvement

  
  Information Technology Infrastructure Library (ITIL) is at the top of almost every list of must-have IT certifications. ITIL practices are designed to help companies identify the areas which need improvement, increase effectiveness and where to make specific changes to reduce costs and increase productivity.

  
  

  Who should take up this course?

  • IT Managers / Support teams
  • System Administrators / Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management team / Development team
  • Process Owners / Practitioners

Course Preview

Exam & Certification

• ITIL Certification Exam Format and Levels of ITIL Certification Training

  Levels of ITIL Certification Training There are five certification levels within the scheme:

  • Foundation Level : The Foundation level is the first level of the certification which offers a general awareness of the basics and key elements, concepts and terminology used in the ITIL service, also including the links between different stages, the processes and methodology used and their contribution to service management practices.
  • Practitioner Level : The Practitioner level is the second stage in the ITIL scheme. It has been developed to provide a step between Foundation and the Intermediate Level. It has been developed to improve the capability of individuals to adopt and adapt ITIL in their organizations and show their knowledge and skills.
  • Intermediate Level: It is open to those candidates who have already passed the ITIL Foundation exam and have completed an accredited training course.
  • Expert Level: The ITIL Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. 
    
    A certificate is awarded to candidates who have achieved in a range of ITIL certifications and have attained a thorough knowledge of the skills necessary for it.
  • Master Level: This requires the candidate to already be an ITIL Expert-level qualified. To pass through the ITIL Master Qualification, candidates must have the ability to explain and justify how they selected and  applied a range of knowledge, principles, methods and techniques from ITIL and also that how they support management techniques, to achieve desired business results in various practical assignments.

FAQs