ITIL Service Operation Certification Training Course Elbasan, Albania

Ulearn System's Offer ITIL Service Operation  Certification Training Course Elbasan, Albania. 

The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT service management.

The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Operational Support and Analysis module from the Service Capability work stream.

Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.

Enroll for ITIL SO Training Course Elbasan, Albania

We deliver ITIL SO Exam Training in Elbasan, Albania classroom and live online classroom modes.

Trainer led Online                              Change Location

Class Type Duration Price Action



2 Days

09:00 to 05:00 (24 Hrs)



2 Days

09:00 to 05:00 (24 Hrs)

Key Features

2 Days Intensive Classroom/Online Training (16Hrs).
16 Contact Hours (PDUs) to write the ITIL SO exam.
Pre-Assessment Questions (Soft Copy) ; Course Material (Hard Copy).
Latest Curriculum - Sessions are based on latest version
Training delivered by the most experienced and seasoned faculty
Pay Once – Attend sessions (any number of times)*
Pass Guarantee – If you fail the exam with in three months of the sessions, we will return the tuition fee
24/7 End-to-end support via phone, mail, and chat
Convenient Weekday/Weekend ITIL SO Certification Training schedules

Course Description

  • ITIL Service Operation Certification Training Course Description:

    Who should Attend ITIL Service Operation Certification training?

    • Release Manager
    • Security Administrator
    • Applications Support
    • IT Operations Manager
    • Database Administrator
    • Problem Manager
    • Service Desk and Incident ManagerNetwork Support
    • Security Manager


    ITIL Service Operation Certification Eligibility Criteria:

    • You must hold the ITIL Foundation certificate in IT Service Management
    • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organization

Course Preview

Introduction to Service Operation+
Service Operation Principles+
Service Operation Processes+
Common Service Operation Activities+
Organising for Service Operation+
Technology Considerations+
Implementation of Service Operation+
Challenges, Critical Success Factors, Risks+

Exam & Certification

  • ITIL Service Operation Exam Fees?

    The ITIL Service Operation examination cost in India is USD 330

  • ITIL Service Operation Exam Format?
    • Multiple choice examination questions
    • 08 questions per paper
    • 28 marks required to pass (out of 40 available) - 70%
    • 90 minutes’ duration
    • Closed book


How many credits do I receive for this ITIL SO training?+
What is the validity of ITIL Service Operation certification?+
Who should Attend ITIL Service Operation Certification training ?+

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